Petland In Store Reviews

Friendly and Helpful Staff: Customers consistently praise the staff for being friendly, knowledgeable, and patient.

Variety of Pets and Supplies: Offers a wide range of pets and supplies, making it a one-stop shop for pet owners.

Clean Environment: The store is noted for its cleanliness and pleasant atmosphere.

Employee Discounts: Employees benefit from discounts on pet supplies, which is a plus for staff with pets.

Puppies come with two complimentary veterinary exams, a Health Certificate, and up-to-date vaccinations to ensure health and safety.

They provide significant veterinarian care and adhere to high health and quality standards that exceed USDA requirements.

Puppies are microchipped and enrolled in the Petland Enhanced Protection Program, which includes lost pet recovery services.

The store employs trained Pet Counselors who help match customers with the right breed based on personality and lifestyle, and provide education on pet care responsibilities such as housebreaking, grooming, and nutrition.

Puppies receive daily grooming, socialization, and exercise before adoption to ensure well-being and acclimation.

Petland Lancaster supports a Spay/Neuter program and offers free educational materials on this topic.

They offer a Puppy Resource Kit with basic obedience training support and free lifetime consultations with certified trainers.

The Puppies for a Lifetime program provides store credit toward another puppy purchase upon the passing of a pet, contingent on feeding specific recommended foods and supplements.

The store actively gives back to the community through donations and partnerships with organizations like Make-A-Wish.

Petland Lancaster also offers a wide selection of small animal supplies and educational resources to meet pets’ four basic needs: behavioral, environmental, nutritional, and health.

Pricing Concerns: Some customers feel that prices for puppies are high, and there are mixed feelings about pricing transparency.

Puppy Mill Concerns: There are allegations that Petland sources puppies from mills, which is a significant ethical concern.

Stressful Work Environment: Employees report that the job can be stressful due to sales performance expectations.